Privacy Policy

Last updated: 27 August 2025

Who we are & scope

This policy explains how Toppa Gems (“we”, “us”) handles personal information under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It applies to toppagems.com, our social media, and our sales/support channels.

Contact for privacy matters

Email: toppagems@gmail.com

What we collect

- Name, email, phone, billing/shipping address

- Order details and history

- Payment confirmations (we do not store card numbers)

- Messages/enquiries and preferences

- Device/usage data (IP address, pages viewed, timestamps, basic analytics)

We don’t usually collect sensitive information. If we ever need to, we’ll seek consent or rely on another lawful basis.

How we collect

- Directly from you (checkout, forms, email/DMs)

- Automatically via cookies/pixels when you use our site

- From service providers where necessary (e.g., payment processors)

You may use a pseudonym for general enquiries where practicable (APP 2).

Why we use it

- Process orders, payments, shipping, returns and support

- Operate, secure and improve our website and services (including fraud prevention)

- Send service messages and (with your choice) marketing

- Comply with legal/record-keeping obligations

Direct marketing

You can opt out anytime via the unsubscribe link in our emails or by emailing toppagems@gmail.com.

Cookies & analytics

We use cookies/pixels to keep your cart, remember preferences and measure traffic. You can block cookies in your browser; some features may not work.

Payments

Payments are handled by third-party processors (e.g., Stripe/PayPal). They process card data; we receive limited details to reconcile orders.

Sharing & overseas transfers

We share information with trusted service providers (hosting, email, analytics, payments, fulfilment, IT support, marketing tools). Data may be processed in Australia and other countries where those providers operate, including the United States, European Union/EEA, United Kingdom and Singapore. We take reasonable steps to ensure overseas recipients protect your information consistently with the APPs.

Security

We use reasonable administrative, technical and physical safeguards. If an eligible data breach occurs, we’ll notify affected individuals and the OAIC as required.

Retention

We keep personal information only as long as needed for the purposes above or as required by law, then take reasonable steps to destroy or de-identify it.

Access & correction

Email toppagems@gmail.com to request access to, or correction of, your personal information. If we decline in the limited cases allowed by law, we’ll tell you why and how to complain.

Complaints

Email toppagems@gmail.com. If you’re not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes

We may update this policy. The latest version will be posted on toppagems.com with the effective date above.